The first few were delivered without a hitch and I really didn't think about the fact that we had a temporary change of address on our house. I figured most of the packages would come UPS and the ones that came USPS would be left on our front porch, as always. Perhaps that was dumb on my part.
OK - it was dumb.
I got an email asking if I'd gotten a package from someone and I had the lady who is taking care of our pets/house check. Nope. Not there. OK.
I decided I better check Amazon and see if the rest of the packages had arrived. Most of them hadn't. The tracking pages said things like "undeliverable" or "in transit" -- even if it had been 2 weeks -- not comforting things like "delivered" or "forwarded."
I started panicking! These were my kids' Christmas presents! Worse - my birthday present, a Kindle, was on it's way there too!
I have talked to the post office several times, and each time they've told me that there's nothing they can do. If the packages aren't sent first class mail they'll be returned to sender. First class packages will be forwarded to me. I'd have to contact the sellers and fix this mess.
Fine.
I've spent hours online and on the phone and I've gotten one package re-sent to me at my temp address, one is going to send it again after I pay for shipping again (grr!) and one assures me that it was sent first class so I should be getting it here any day. (we'll see.)
One other package is still in transit, but I suspect I'll have to reorder it and have it sent to me here in Washington. A pain, but my fault I suppose.
Now, for the Kindle - and the reason Amazon is on my black list.
A few points to know first:
1 - When I ordered it I used a $50 gift certificate I had from my credit card points.
2 - I also signed up for the Amazon Visa card and got a promotional $100 off the Kindle.
3 - I HAD to have it shipped to my home address or I wouldn't get the $100 off. I tried, in vain, to get Amazon to ship it to me in Washington, but they would not.
4 - I was unaware that packages weren't being delivered or forwarded.
So, when I realized that packages weren't arriving but were instead being returned (how dumb is that anyway?! Thanks USPS!) I emailed Amazon. I got a couple of automated, unhelpful responses. Finally, I sucked it up and called them. Their phone people were so nice, but not helpful. The first lady was so sweet and was all - Sure, we can help you! No problem! Let me transfer you to the Kindle customer service line!
But then, the phone kept messing up and she finally gave me a number to call instead. I waited and let my phone nerves wear off and then called again. I spoke to a man who was decidedly unhelpful. He said that they couldn't do anything. NOTHING!
When I told him that the package would be sent back to them unless it was sent first class - he told me it wasn't. (Thanks
Then when I asked what I could do, he said that I couldn't really do anything.
I'd have to wait till the Kindle was sent back to them.
Then I'd have to wait for my refund.
THEN I could re-order it but I'd still have to have it sent to my home address.
HELLO!? That's what caused this mess in the first place!
When I said that wouldn't work, he said that I could call right after I order it and get the shipping address changed to my temporary address but he wasn't sure that would work either.
When I asked if I could just wait and reorder when I got my Amazon Visa in the mail, (and could therefore send it here instead of home) he said I could, but the cards can take awhile.
When I asked if I would still get the $100 off he said maybe. Only if the promotion hadn't expired.
That sucks!
Amazon doesn't seem too motivated to sell their Kindles! I was so excited to get this and now I'm totally bummed. If I don't get the $100 off when I am FINALLY able to reorder - then I am going to have to strongly reconsider how much I want this thing.
Amazon, hands down, has been my favorite online shopping place for years. I have spent thousands upon thousands of dollars with them!
This is the repayment I get?!